– All sales are final. There are no refunds possible.
– Exchanges are at the discretion of management.
– Items must be exchanged within 30 days of receipt.
– Exchanged items may be subject to a 20% restocking fee.
– All exchanged apparel must NOT be worn or washed and free of strong odors; all items must be in NEW condition & free from debris such as pet hair. .
– All returned items must accompany their original packing slip and/or order receipt.
– Please keep in mind that returns and exchanges are at the sole discretion of management. We will honor an exchange for the same item or any item that we carry that is of equal or lesser value ONLY, provided that stock is available. Unfortunately, we cannot exchange an item for one that is more expensive by simply charging your card again for the difference. We are only authorized to charge your credit card for your original order total that was approved. Additionally note that once an order is charged to your credit card your credit card information is erased from our records to protect you. In order to insure a smooth transaction, please fill out this form and comply with all packing instructions.
– Customers needing to request a return may do so by emailing us at [EbonyJetShop@ebony.com] or through our contact us page. Please make sure to specify your order number when you contact us.
For exchanges, you can go to the Web store to find items that you would like to exchange for. Find the item and add it to your cart to see if we have the size that you require, if we do not it will indicate that the item is out of stock and you will need to choose another item. Please also include a letter of instruction indicating which item(s) (of equal or lesser value only) and/or size(s) you are exchanging for. Items must be exchanged within 30 days of receipt and proof of purchase must be sent in with your exchange. Please neatly fold any garments and put them in a shipping envelope. Any garments returned that do not meet the above requirements will be returned to the customer and will NOT be exchanged for a new items. We suggest using an insured carrier with signature confirmation when sending back your return. We cannot be responsible for returns lost in transit. We try our best to ship out your exchanged item(s) within 3-5 business days.
* A return label will be sent to you via email if you have received an item that is damaged or if you were sent the wrong item and/or size.
Please send your item(s) back to:
EBONY Media Operations, LLC
200 S. Michigan Ave, 21st Floor
Chicago, IL 60604